The following duties are considered essential for this job classification:

End User & Systems Support

· Provide advanced on-site and remote technical support for staff

· Diagnose and resolve hardware, software, and operating system issues

· Image, deploy, configure, and maintain Windows laptops and peripherals

· Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint

Identity, Device & Cloud Management

· Manage user accounts, groups, and access in Microsoft 365 / Entra ID

· Assist with endpoint management using Intune (enrollment, compliance, policies)

· Support MFA, password resets, and access issues

· Maintain accurate device and user documentation

Network & Infrastructure Support

· Perform intermediate network troubleshooting (Wi-Fi, VLANs, switches, cabling)

· Assist with network equipment, access points, and basic firewall troubleshooting

· Support printers, scanners, cameras, and other network-connected devices

Security & Compliance Support

· Assist with cybersecurity best practices and enforcement of security policies

· Monitor and respond to endpoint alerts and suspicious activity

· Assist with patching, updates, and vulnerability remediation

· Escalate and document security incidents as required

Operations & Process Improvement

· Document systems, procedures, and troubleshooting steps

· Assist with IT projects, upgrades, and technology rollouts

· Work with vendors and service providers as needed

· Identify opportunities to improve reliability, security, and user experience

Willingness and ability to comply with all applicable local, state, federal, and Tribal financial regulations, as well as internal policies.